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Mozy Online Backup Review

This CloudStorage101 Mozy Online Backup review will walk you through everything you need to know about this popular backup service, as a prospective user: how much does it charge, what you get for each fee package, the user experience of existing clients, security information and so on. If you don’t need to take on every bit of detailed information our Mozy Online Backup review offers, feel free to skip directly to what you need to know first, by clicking through the menu categories listed right below.

Contents

1. Overall Service Rating

2. Quick Mozy Overview

3. Mozy Company Information

4. Mozy Software Restore Features and Retrieving Files

5. Mozy Backup Software Security Risk. Is it safe?

6. Mozy Online Backup Features

7. Mozy Pricing Information

8. Mozy Backup Software Support and Additional Information

9. Mozy Backup Reviews and Complaints

10. Conclusion

1. Mozy Online Backup: Overall Service Rating

What we like: The Mozy Online Backup has behind a big company with many years of experience and provides a variety of plans, including a free plan that comes with 2 GB of storage.

What we don’t like: A significant con is that it doesn’t support file-sharing, along with the lack of phone assistance for personal plans.

Rating:****

Cloud/Backup Features ****

Extra Features ***

Usability & User Friendliness ****

Pricing **

Support ***

2. Quick Mozy Online Backup Service Overview

What exactly is Mozy? Mozy started out like any other typical online backup service. Its rather small range of features was limited to the capacity to restore your files in the eventuality of a hard drive calamity. With the introduction of its synchronizing feature, Mozy Sync, a growth in popularity helped it not get lost in the sea of the ever evolving cloud computing market. One of the strongest points of this online storage service is its advanced encryption system and high security. Another handy feature is the option to schedule your backups and opt for an automatized alternative. Unfortunately, one of Mozy’s biggest demerits is the lack of file-sharing support. Also, despite priding itself with an attractive pricing, any plan above 50 GB gets quite expensive and the plans for personal use are limited in storage capacity.

One of the strongest points of this online storage service is its advanced encryption system and high security. Another handy feature is the option to schedule your backups and opt for an automatized alternative. Unfortunately, one of Mozy’s biggest demerits is the lack of file-sharing support. Also, despite priding itself with an attractive pricing, any plan above 50 GB gets quite expensive and the plans for personal use are limited in storage capacity.

“Attractive pricing for the best backup.”

Mozy logo

3. Mozy Online Backup Company Information

Mozy was purchased in the late 2000’s by EMC Corporation, a multi-billion enterprise. Founded in 1979 the company met a rapid growth in 1990 through its then flagship product, Symmetrix. It specializes in data storage, information security, virtualization, analytics, cloud computing and other information storage related products and services. On October 12, 2015, Dell announced it would acquire EMC in a cash-and-stock deal valued at $67 billion, making it the largest acquisition in the technology industry.

4. Mozy Online Backup Restore Features and Retrieving Files

Mozy offers several possibilities to restore files: through the web, through a client or, for MozyPro users, through servers. When accessing your files from your browser, the restore wizard guides you step-by-step through the restore process. Among the provided options, we count the possibility to recover deleted files or those from a previous date or state.

Also, as Mozy recommends, the ideal recovery method is the Mozy Restore Manager, a downloadable client for your computer, which streams the files to a location of your choice. For an offline restore alternative, Mozy’s backup software is accessible to Windows, Mac and Linux users, and it roughly provides the same recovery features as the web version.

mozy backup screenshot
This is how initializing the Mozy Backup software looks like.

5. Mozy Online Backup Security Risk. Is it safe?

While technically no storage service can provide a guaranteed, unbreakable wall against data stealing, Mozy’s military-grade encryption sounds impressive enough to set it close to the peak of cloud computing security. Given that complaints regarding security breaches are scarce to none, it seems that so far, the 448-bit Blowfish is doing its job properly guarding the stored data. However, several users seem to be concerned about Mozy’s direct involvement in picking encryption keys and passwords and its supposedly free access to the files it hosts.

6. Mozy Online Backup Features

PriceStorage AllotmentSecurity & EncryptionSpeed & PerformanceRestoring Files
Mozy Home

€4.99/month

50 GB256-bit AES/448-bit BlowfishUnlimited upload speedOne click restoring from desktop
Mozy Home

€8.99/month

125 GB256-bit AES/448-bit BlowfishUnlimited upload speedOne click restoring from desktop
Mozy Pro (1 Year)

Varies between €87.89 – €3,299.79

depending on plan.

Minimum 10 GB, up to 1 TB.256-bit AES/448-bit BlowfishUnlimited upload speedOne click restoring from desktop
Mozy Pro (2 Years)

Varies between €167 – €6,299.79

depending on plan.

Minimum 10 GB, up to 1 TB.256-bit AES/448-bit BlowfishUnlimited upload speedOne click restoring from desktop
Mozy Pro (Monthly)

Varies between €7.99 – €299.99

depending on plan.

Minimum 10 GB, up to 1 TB.256-bit AES/448-bit BlowfishUnlimited upload speedOne click restoring from desktop

Mozy provides a generous number of products, for all needs: Mozy Home, for personal use, Mozy Pro, for business purposes, and Mozy Enterprise for, well, enterprises. While Mozy Home comes with only two pricing plans and an unimpressive maximum storage capacity, the other two provide a good amount of options and features.

For example, Mozy Pro offers you the possibility to choose the storage allotment you want, for a plan that can be monthly, for one year or two years. One of Mozy’s strongest points is its military-grade security level, able to make even the biggest skeptic believe that they can store his files without someone hacking into his virtual belongings. This being said, if security and pricing variety are your main criteria when questing for the ideal backup service, you might be pleased with what Mozy has to offer.

 

On the other hand, many users have pointed out some recurring, relevant flaws. Although supposed to have unlimited upload speed, many complaints addressed a particularly slow speed performance. Another big flaw has been pointed out by Mozy.com itself: “If you delete the working copy on your machine and then run a backup, Mozy will assume that you no longer need a backup copy, since you got rid of the working copy, and will mark the file to be removed from our system in 30 days… After 30 days, you cannot get these files back.”

In other words, if you accidentally delete something and not realize it in the span of 30 days, Mozy will delete the respective file’s backup.

7. Mozy Online Backup Pricing Information

Mozy Home provides two plans with an attractive pricing and a sufficient storage allotment for anyone who doesn’t require more than 125 GB and expects the basic features of a backup and storing service. For €4.99 a month, you can store up to 50 GB worth of data on one computer, and for €8.99 a month, the limit is extended to 125 GB and three computers. Both options come with the first month for free, for the one year plan or the first three months, also for free, in case you want to opt for the two-year plan. Mozy Pro, on the other plan, gives you a generous amount of variants, with a total of 36 pricing options based on several types of criteria.

mozy backup screenshot folder management
Another screenshot of the Mozy Backup software, with the folder management interface open.

For starters, depending on how much you want to maximize the protection of your data, you can pick whether you want your chosen plan to be backed up by servers or not. After that, you can choose whether you want an monthly unlimited plan, a one-year plan or a two-year plan. Lastly, you can decide what storage allotment you need, with the cheapest plan providing 10 GB of space and the most expensive one, 1 TB. Prices for Mozy Pro’s plans start at €7.99 for the monthly, 10 GB, no servers choice, and end at €6,719 for the two-year, server backup one.

8. Mozy Online Backup Support and Additional Information

Mozy’s support is rich in information, having an annexed website dedicated entirely to providing customers with tutorials that cover many topics. Among the things you can find on the website, we take note of a getting started guide for new users and billing, restoring, account, backup, mobile, sync, and downloads information.

Moreover, it hosts forums where users gather to provide feedback or seek help, and there seems always to be an employee to give you the answers you seek. Other than the online platform, Mozy also offers customer support over the phone, though the efficiency of the service for Mozy Home users is questionable.

9. Mozy Online Backup Reviews and Complaints

As a whole, it seems that Mozy is a generally appreciated service, most of its praise referring to the efficient encryption system. On the other hand, the most common complaint references slowness, whether it’s the upload speed, the customer care feedback or the overall performance of the program. The initial backup takes several days and the wait time for a file restoring process can take up to six hours. Ironically, another common flaw that customers point out is that Mozy has access to stored data too freely, due to its encryption system.

10. Conclusion

All in all, Mozy has its ups and downs and how pleased someone might be with what it has to offer depends on what they look for in a backup/storage service. Is security your main priority? Do you want a multitude of plans for your business? Then Mozy might be sufficient. However, if you’re not a business, but you are in need of a backup/storage product rich in features, Mozy Home provides the opposite of that, being considerably limited and disadvantageous. There are many other alternatives that are both cheaper and more generous with the extra features.

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